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Authentic GCX-GCD Exam Hub Pass Certify| Latest Frenquent GCX-GCD Update: Genesys Cloud CX: Developer Certification

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Genesys GCX-GCD Exam Syllabus Topics:

Topic
Details

Topic 1

Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.

Topic 2

Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.

Topic 3

Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.

Topic 4

Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.

Genesys Cloud CX: Developer Certification Sample Questions (Q57-Q62):

NEW QUESTION # 57
Currently, you manage all agents' schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or otherevents that take them away from the queue You would like to manage these in an easier and more automated way.
Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?

A. Genesys Cloud CX API
B. Genesys Cloud CX Reporting and Analytics
C. Genesys Cloud CX Workforce Management
D. Genesys Cloud CX Architect

Answer: C

Explanation:
Workforce Management in Genesys Cloud CX automates agent scheduling, including work shifts, breaks, meetings, and time off, replacing manual spreadsheet processes and improving efficiency and accuracy.

NEW QUESTION # 58
Which description best describes the goal of the following Analytics Request Body POST to /api/v2/analytics
/conversations/details/query?

A. To get all email conversations with more than 15 minutes of Agent Handle Time for a specific queue in ascending order.
B. To get all email conversations with less than 15 minutes of Agent Handle Time for a specific queue in ascending order.
C. To get all email conversations with less than 15 minutes of Agent Handle Time for a specific queue in descending order.
D. To get all email conversations with more than 15 minutes of Agent Handle Time for a specific queue in descending order.

Answer: D

Explanation:
The query specifies "mediaType" as email, indicating that it is focused on email conversations. It filters by
"queueId", suggesting the conversations are filtered by a specific queue. The "Handle"metric is used, and it has a condition of gt 90000, which translates to more than 15 minutes of handle time (since handle time is typically measured in milliseconds, and 90000 ms equals 90 seconds or 1.5 minutes).
This query filters for email conversations where the handle time is greater than 15 minutes, with the results ordered in ascending order based on the conversation start time.

NEW QUESTION # 59
Which dialing mode dials multiple contacts once an agent becomes available?

A. Power
B. Predictive
C. Agentless
D. Progressive

Answer: B

Explanation:
The Predictive dialing mode in Genesys Cloud CX places multiple calls per available agent and uses algorithms to predict agent availability, aiming to maximize agent talk time by reducing idle time between calls.

NEW QUESTION # 60
Why are Divisions important in an organization?

A. Divisions define which users can be assigned to queues.
B. Divisions allow grouping and segregation of objects while keeping them inside the same organization.
C. Divisions are used to divide interactions equally between 2 or more queues.
D. Divisions allow the organization to control which roles can be assigned to users.

Answer: B

Explanation:
In Genesys Cloud CX, Divisions enable organizations to logically separate and control access to various resources (like users, queues, flows) within the same org, supporting data security and operational boundaries.

NEW QUESTION # 61
AudioHook requires specialized libraries and services for orchestration, load balancing, serialization and session management.

A. False
B. True

Answer: A

Explanation:
AudioHook Monitor in Genesys Cloud CX doesnotrequire specialized libraries or services for orchestration, load balancing, serialization, or session management. It is designed to stream voice interactions to third-party services in near real-time without the need for additional infrastructure.
Reference:https://help.mypurecloud.com/articles/audiohook-monitor-overview/

NEW QUESTION # 62
......

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